Shipping and Orders

Here you can find the answers to your questions regarding shipping and orders.

How long will it take for my order to arrive?

• The estimated shipping time is 7 to 10 business days, once your payment has been confirmed by our system.

Can I track the location of my order?

Yes, of course, upon confirming your purchase we will provide you with your order number, which you can use to track it from our site to know the real-time location of your package. TRACK NOW

Can I make more than one purchase with different addresses?

Yes, to do this you will need to make separate purchases and enter different addresses.

Can I lose my package if there is no one to receive it?

No, the courier will make several delivery attempts, leaving a notification of their visit each time; if after these attempts delivery is not successful, the package will be redirected to the courier center associated with your tracking number.

Do you deliver to all parts of the Mexican Republic?

While the goal of the courier services we make available to you is to deliver your purchase to the address you requested, there are areas that are difficult to access. For this reason, your order will be placed at the nearest office of the courier company you chose for you to pick it up.
Notice: You will receive a notification via email with your package's tracking number. 

What to do if the shipment arrives damaged? 

If your order suffered any damage during the delivery process, you must report it within 24 hours after receiving it by courier. You can call us at (55) 5082-6011, visit our CONTACT FORM or send us an email to clientes@axalc.com.mx

LAST REVIEW DECEMBER-2022